Know Your Customer (KYC) Phone Number Registration
Businesses in the United Kingdom that use Apptoto will now be required to register their phone numbers as part of updated Know Your Customer (KYC) requirements.
When registering a phone number, a company will be asked to submit key information about their business, which will, in turn, be used to confirm who they are. This helps ensure that businesses are not using phone numbers for spam and phishing attacks and that they are not taking part in illegal or illicit activities.
While KYC regulations have been in effect for many years, this latest update implements more stringent regulations due to evolving regulatory demands and advancements in digital technology. As of September 2024, all UK and Australian businesses must register any phone number they use to text or call prospective and current customers.
To ensure that your calls and text messages are not filtered or blocked, please work with our expert Customer Success team at Apptoto to register any numbers you use for appointment reminders and messaging.
Note: These requirements currently apply to businesses in the UK and Australia. If you are a US-based business, find information on 10DLC registration requirements here.
What you need
Section titled “What you need”Before starting the process of registering your Apptoto phone numbers, you’ll need to collect the information below. Make sure that your business information matches exactly with your Companies House company registration number listing*.
- Registered Business Name
- Company Registration number
- Website URL
- Physical Business Address
- Authorized Business Representative (Full Name)**
- Business phone number
- Business email address
*If you have a CRN, you should not need to submit documentation displaying the required information. If you do not have a CRN, please refer to the FAQ section below.
**The authorized business representative should be the person responsible for phone numbers at your company.
Register Your Phone Number under KYC with Apptoto
Section titled “Register Your Phone Number under KYC with Apptoto”- Reach out to support@apptoto.com
- In your email, indicate whether you are looking to obtain and register a new phone number or register an existing number
- If you have a CRN, simply submit the information noted above in your email.
- If you do not have a CRN, submit the information noted in bullet points 1 & 3-7 above and attach supporting documentation (see FAQ).
- Apptoto’s support team will submit your information to Twilio, our phone number provider, and reach back out to you if there are any issues.
Frequently Asked Questions
Section titled “Frequently Asked Questions”How long will it take for my phone number to be reviewed and approved?
We do not currently have an estimate but will update this when we do. The amount of time it will take for your submission to be reviewed will depend on the number of applications in process at the same time.
What if my business does not have a CRN?
If you do not have a Companies House CRN, you will still be required to submit all of the requested information above, as well as supporting documentation. A full list of acceptable supporting documentation can be found here in Twilio’s “Business: Local or National” section.
What will happen if I don’t register?
*As of October 1, 2024, Apptoto customers who do not register their phone numbers under KYC will no longer be able to acquire any new phone numbers for texting clients or patients. Likewise, any incoming or outgoing messages and voice calls from your existing numbers will be blocked.