Billing

Manage your Apptoto subscription, view billing statements, update payment info, and cancel or pause your account.

Subscribe to Apptoto

During your free 14-day trial, you can subscribe at any time using the “Subscribe Now” button in the top navigation or by visiting the Settings > Account & Billing page.

To subscribe and choose your preferred pricing plan:

1. Click the Subscribe Now! button on the Settings > Account & Billing page.
2. On the pricing page that appears, select whether you’d like to pay monthly or annually. Annual plans offer a discount.
3. Use the pricing slider tool to select a plan based on the number of users, calendars, and auto message credits you need. Optionally, add Premium Setup for white-glove onboarding with Apptoto’s customer success team or the Reputation Management add-on.
4. Add a coupon code if you have one and then click Proceed to Payment.
5. Enter your payment info, payment method, billing address, and agree to Apptoto’s Terms of Use, Privacy Policy, and End User License Agreement.
6. Click Place Order to subscribe to Apptoto.

Upgrading/downgrading your subscription

1. Navigate to Settings > Account & Billing page. Your current plan details, usage history, and renewal date are displayed.
2. Underneath your subscription plan, you’ll see an option to upgrade or downgrade. Click the Upgrade/Downgrade button.
3. Select the new plan you want on the pricing page and click Preview Changes. Then follow the prompts to confirm.

Tip

Consider upgrading if you’re regularly hitting your message credit limit or need more users and calendars. Consider downgrading if usage has dropped during off-peak seasons.

Viewing Past Billing Statements

On Settings > Account & Billing, click the Billing History link under your subscription details. Your current and past invoices load as a list. Click any entry to open a PDF version.

Note

It can take 10–15 seconds for billing statements to load. Wait at least 1 minute before contacting support if they don’t appear immediately.

Allowing overage charges

If you occasionally exceed your message credit limit without wanting to upgrade, enable overage charges on the Settings > Account & Billing tab. Check the Allow overage charges box and Apptoto bills you $0.12 per credit above your plan threshold.

Updating payment method and billing email

Both your Payment Method and Billing Email Address can be updated near the bottom of the Settings > Account & Billing page. Click Save after making any changes. For help updating billing contact information or adding a secondary billing contact, email support@apptoto.com. ​

Pausing your subscription

You can pause your subscription for up to 3 months at no cost. After 3 months, a $10/month fee applies to maintain your paused account.

1. Navigate to Settings > Account & Billing.
2. Click the Cancel button next to Upgrade/Downgrade.
3. Scroll to the Pause your subscription instead? section.
4. Select your pause duration and click Pause Subscription.

Cancelling Your Subscription

1. Before canceling, export your data, including appointment data, messages, and bookings, as these are permanently deleted 7 days after cancellation.
2. Navigate to Settings > Account & Billing.
3. Click the Cancel button next to Upgrade/Downgrade.
4. Scroll to the To proceed with cancellation… section.
5. Type remove in the provided field. Then click Agree & Continue.

Danger

Your account data is permanently deleted 7 days after cancellation. Export everything you need before proceeding.

Have more billing questions not listed here? Contact our support team to get expert guidance on your billing questions and concerns.