Two-Way Messaging

Reply to client messages and manage SMS and email conversations from Apptoto’s inbox or your own email.

Two-way messaging lets you have a back-and-forth conversation with clients who reply to your auto messages or one-time messages. It works for SMS and email — not voice calls.

Use Apptoto’s portal to reply to messages from your clients, or use your own email inbox instead.

The inbox/outbox

The Inbox/Outbox tab is Apptoto’s built-in conversation manager. Use it to read incoming replies and respond without leaving the platform. ​

Folders

Folder	Contents
Inbox	Recent incoming messages you have not archived
Outbox	Outgoing messages sent automatically or manually
Archived	Conversations you’ve archived
Scheduled	Upcoming messages queued to send

Click any conversation to view the full thread and reply.

Note

You can only reply to SMS and email conversations. Voice call conversations are one-way.

Replying from your Email Inbox

If you have the Participant replies notification enabled under Settings > Notifications tab, incoming replies trigger an email notification to you.

You can respond to a client in two ways from that notification email:

• Click View Conversation to open the thread in Apptoto and reply there.
• Reply directly to the notification email. Apptoto will forward your response back to the client.

Caution

Always use the Reply To address in the notification email, which is in the format notifications#_##########@apptotomail.com. If you reply to the wrong address, Apptoto cannot forward your response to the client.

Keep SMS replies short. SMS messages are limited in length and long responses may be truncated.