Request Username Update/Transfer

How to request an Apptoto username change when the original account owner is no longer with your organization.

Occasionally, you may need to request an update to your Apptoto username. Typically, this happens because the person who set up the Apptoto account is no longer with your organization and their email is no longer accessible to log in with.

Caution

For security purposes, a username change must be made by the Apptoto Customer Support team. A current Apptoto user on your account must email support@apptoto.com to make this request. A person without an Apptoto login cannot make this request.

How to Request an Apptoto Username Update

1. Log into Apptoto
2. Find the current account username (Settings > Account & Billing > Username)
3. Confirm the email you will submit your request from is on the Users list (Settings > Users > Email),
4. Make sure the email you want the account username transferred to is also on the Users list.
5. Submit your request to support@apptoto.com with the following information.
   • NOTE: please do not use chat as our team requires username changes to be submitted via email.
6. Include the following information in your request:
   • Request to update username for {Insert Company Name} account
   • “Old” username (found in step 2)
   • “New” username
   • Additional details: If you have any additional details such as billing invoice email updates, etc. please note those!
7. Submit!

If our team needs any additional information to process your request they will reach out to you. Otherwise, we’ll process your username update request and let you know when it’s completed.

Tip

If you are requesting a username update because the primary Apptoto user is no longer with your company, please make sure that any calendars synced to Apptoto are not associated with that email. Once your company deactivates that email, any calendars associated with that email will stop syncing properly.