Form Fields (fka Booking Fields)

Configure which fields clients fill out when booking, including standard contact fields, custom fields, and fields with conditional logic.

The Form Fields tab on your booking page controls what information clients provide before they can complete a booking. You can show or hide standard contact fields, add custom questions, and set up conditional fields that only appear based on earlier answers.

Customer fields

These are the built-in fields that collect client contact information: Name, Phone, Email, Zip, and Notes.

For each field you can:

• Change the label: type a new label to replace the default (the default appears greyed out as a placeholder)
• Shown: check to display the field; uncheck to hide it entirely
• Required: check to make the field mandatory before the client can submit

When a client submits the booking form, Apptoto uses these fields to create or update a contact in the address book linked to the booking page.

Tip

Collecting a mobile phone number gives Apptoto a reliable number for SMS reminders. You can require a mobile number specifically by choosing the “Verify mobile phone” authentication method on the Booking Pages > Address Book tab.

Custom fields

Beyond the standard contact fields, you can add any number of custom fields to collect service-specific information.

To add a custom field, click + Add Custom Field and fill in:

Field	Description
Label	The name or label of the field shown to clients
Required	Select if you want to require clients to enter before being allowed to book
Field Name	Internal name used for storage and integrations
Target	Associate the value with the Event or the Contact (e.g., “Location of meeting” → Event; “Nickname” → Contact)
Description	Optional hint text shown below the field
Type	The kind of input (see below)
Default	Pre-filled value clients can edit before submitting

Field types

Types	Use it for
String	Short, single-value answers (nickname, username, referral code)
Text Area	Long-form answers (goals, notes, what to discuss)
Number	Numeric input (party size, age)
Checkbox	Let clients select one or more options from a list
Dropdown	Present a fixed list of choices
Hidden Field	Pass a value silently via URL query string (e.g., ?source=newsletter)

Note

Hidden fields are useful for tracking where bookings come from. Add a hidden field named source, then append ?source=facebook to your booking page URL in your social media link. The value is stored with the appointment but never shown to clients.

Conditional Fields

A conditional field only appears when a client enters a specific answer in another custom field. Use conditional fields to gather follow-up details without showing irrelevant questions to everyone.

1. Create the trigger field: Add a custom field (dropdown or checkbox works best) with the answers that should trigger follow-up questions/fields.
2. Add the conditional field: Click +Add Custom Field to create the follow-up field.
3. Set visibility conditions: In the Visibility section, select **Based on another field. Choose the trigger field, set whether the condition is “is equal to” or “not equal to,” and enter the triggering answer.
4. Save: Click Done to save the booking page.

Advanced

Expand the Advanced section at the bottom of the Form Fields tab for additional controls:

Setting	What it does
Require last name to book	Client/patient must provide both first and last name
Obtain consent to send text messages about appointments	Requests consent to send appointment related SMS messages
Obtain consent to send marketing text messages	Requests consent to send marketing text messages
Allow clients to invite other guests	Adds a guest invitation field; clients can add up to 10 additional email addresses before submitting

Note

Enabling SMS consent checkboxes helps keep you compliant with text messaging regulations.