Introducing Advanced Voicemail Detection for Voice Call Messages

Estimated reading time: 2 minutes

You value the ability to send appointment reminders through text, email, and voice calls— that’s why Apptoto is your go-to solution for communicating with clients about their appointments.

We’re excited to announce a significant enhancement to our voice call reminders: Advanced Voicemail Detection. This new feature is now available to all Apptoto customers and trial users.

How Does Advanced Voicemail Detection Work?

Before this update, Apptoto would wait to detect whether a person or voicemail answered before delivering a call reminder.

Now, Apptoto starts the reminder message while simultaneously identifying if the call reaches voicemail. If a voicemail greeting is detected, the system will restart the message.

Additionally, if the call goes to voicemail, Apptoto leaves the reminder without offering options such as pressing “1” to confirm, “2” to cancel, or “3” to reschedule.

However, if your client answers, they’ll be prompted to respond, and their new appointment status will be instantly updated in Apptoto’s Appointments tab.

Next Steps

The best part? You don’t need to take any action—advanced voicemail detection is already enabled.

Stay on top of your appointments more efficiently with Apptoto’s improved voice call reminders!

Nicole Mears

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Product Marketing Manager

I am the Product Marketing Manager for Apptoto, where I spearhead all marketing and communication strategies. I love deriving actionable insights from our clients’ feedback and success stories and utilizing this to enhance how Apptoto communicates and educates clients about its product. Ultimately, I want to ensure every client can seamlessly adopt and maximize Apptoto to achieve their unique needs and goals.